Our Satisfaction guarantee

We want you to be happy with our products…

In the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit. For an item to be re-produced, refunded or credited, please contact Photocrystal.com.au customer service within 7 days of receiving the goods to organise a Return authority.Please complete the return authority and return it with the goods in question.

Unfortunately return postage cannot be refunded unless the return is due to a fault in the manufacturing process or the original goods were damaged in transit. For further information please refer to our refund policy.