Acceptance of terms and conditions
By using this site the user agrees to accept and abide by the Terms and Conditions set forth in this agreement. These Terms and conditions shall be governed by and construed in accordance with the laws of the Australian State of NSW. The products offered for sale on this site are only available to individuals capable of entering into legally binding contracts. Any order placed by you via this site constitutes an offer by you to Photo Igloo Pty Ltd to purchase a product or service for the price (Including delivery and other applicable charges) specified in this website at the time you place your order. No binding contract shall be formed unless Photo Igloo Pty Ltd communicates to you that it has accepted your order and payment has been confirmed. Photo Igloo Pty Ltd retains title to the goods you order until payment is received in full for those products. Photo Igloo Pty Ltd may revise or modify these Terms and Conditions from time to time and post such revisions on this page.
By using this site you agree to indemnify Photo Igloo Pty Ltd its affiliates and/or its agents of any responsibility relating to the legal ownership or copyright of any image/s or artwork/s that are uploaded by you to this website. You acknowledge that you either retain the copyright or have permission from the copyright owner for the images you are uploading. You agree not to transmit images or artworks that are deemed to be obscene, illegal, or defamatory.
By using this site you acknowledge that the quality of the finished product supplied by Photo Igloo will reflect the quality of the image or artwork supplied by you. We do not alter or colour correct your images unless it has been selected as an option in the ordering process. Images or artwork that are supplied as low resolution, out-of-focus, under exposed or over exposed etc will be printed as they are supplied to us. Our ordering interface will highlight low resolution images, you have the choice to delete the image, select an alternate image or proceed to checkout with the low resolution image. No refund or reprint will be offered in the instance where an order has been placed using images that are low resolution or poor quality, please refer to our refund policy fro more information. If you are unsure about the quality of your image, please contact us before finalising your order.
Pricing & Currency
Advertised prices for products and services are displayed in Australian dollars ($AUD). Prices are current at the time they are published.
If, in error, we have under-priced an item, Photo Igloo will not be liable to supply that item to you at the stated price. Photo Igloo or its affiliates will notify you of the error, in this instance you have the option to cancel the order and your payment will be refunded in full, or alternatively you can continue with the order at the revised price. In the instance where the item has been dispatched before Photo igloo has notified you of the pricing error, Photo igloo has the
For estimated delivery timeframes please refer to the delivery section of this website.
Delivery timeframes are an estimate only and cannot be guaranteed during promotional periods or peak seasons.
If due to unforseen circumstances Photo Igloo Pty Ltd is unable to supply the ordered goods, a representative of Photo Igloo Pty Ltd will notify the customer within three working days from the date of order. The customer will be given the option of a full refund or offered a credit to the full purchase amount towards another product within the Photocrystal.com.au range.
We want you to be happy with our products, so in the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit. For an item to be re-produced, refunded or credited, please contact Photocrystal.com.au customer service within 7 days of receiving the goods to organise a Return authority. Please complete the return authority and return it with the goods in question. Unfortunately return postage cannot be refunded unless the return is due to a fault in the manufacturing process or the original goods were damaged in transit. For further information please refer to our refund policy.
In the rare event that you are unsatisfied with your order, you have the choice of having the goods re-produced or receiving a refund or credit. For an item to be re-produced, refunded or credited, please contact Photocrystal.com.au customer service within 7 days of receiving the goods to organise a Return authority. Please complete the return authority and return it with the goods in question. Please ensure goods are returned in their original condition and packaging. Return postage cannot be refunded unless the return is due to a fault in the manufacturing process or the original goods were damaged in transit. In the event where a credit or refund is requested, please allow up to 7 days for the funds to be credited back to your credit card or credited to your Photocrystal.com.au account (depending on your preference).
An item cannot be re-produced, refunded, or a credit offered in the following circumstances;
a) Where the goods are returned to Photocrystal.com.au without an authorised return authority.
b) Where Poor quality or low resolution images are supplied by the customer – No refund or reprint will be offered in the instance where the image/s supplied by the customer are of poor quality. Low resolution, out of focus, under exposed or over exposed images can only be printed as supplied.
c) Customer spelling mistakes – Due to the automated nature of our production systems, Photocrystal.com.au does not proof read your order. All orders will be produced as per the artwork supplied, it is the customers responsibility to check for errors in spelling.
In the event that goods are damaged in transit a remake of the original item purchased will be offered upon verification of the damage sustained to the goods. You must notify Photocrystal.com.au within 48 hours of receiving the delivery to arrange for the goods to be re-supplied.
Limitation of liability
The liability of Photo Igloo Pty. Ltd and or its affiliates or agents to the customer in connection with goods or services supplied pursuant to any of the non-excludable rights defined by law, any express warranty or otherwise, shall to the full extent allowed by law be limited to our options:
(a) in the case of service, to supplying the services again or paying the cost of having the service supplied again by us; and
(b) in the case of goods, to the replacement of the goods or the supply of equivalent goods from the photocrystal.com.au range.
Photo Igloo Pty. Ltd and or its affiliates or agents shall not be liable to the customer for loss of profits or contracts or loss of use for any indirect or consequential loss whatsoever arising from negligence of the company, its servant’s or agent’s breach of contract or of statutory duty or otherwise howsoever.
In the instance where Photocrystal.com.au runs promotional offers that are limited to one use per customer, Photocrystal.com.au reserves the right to withdraw the promotion and cancel any related orders if we feel you have abused the terms of the offer by placing orders under multiple email addresses.
Validity and enforceability
If at anytime a clause/s is determined to be void or invalid within this terms of service document, it will not effect the validity of any remaining clauses set out in this terms of service agreement.
A Goods & Services Tax (GST) of 10 per cent applies to most goods and services purchased within Australia. All prices listed on this website in Australian dollars are GST inclusive.
All content on this site (Including but not limited to graphics, logos, photos, text, software and other data) remains the property of Photo Igloo Pty Ltd. The material on this site is protected by the copyright laws of Australia and, through international treaties in other countries. No part of this site may be reproduced, copied or reused without the express written permission of Photo Igloo Pty Ltd.
Information collected may be used to inform you of new products, services or special offers from photocrystal.com.au. All marketing materials sent to you will include an option to opt out of future emails.